"Wear a smile on your face when you make your calls," phone salespeople often are told, as they are reminded that people will know they are smiling; and it will make a huge difference in the interaction.
It seems impossible to believe, doesn't it? Can someone really tell that you're smiling on the other end of the phone? I believe it. When you smile, you make yourself feel better. And when you feel better, you will speak from an entirely difference place inside. If you don't believe this, experiment by having a conversation in front of your mirror—sometimes when smiling and other times when frowning and looking angry.
It seems such a small thing, really. Smiles are free, and they make such a difference. English essayist and poet Joseph Addison said, "What sunshine is to flowers, smiles are to humanity. These are but trifles, to be sure; but scattered along life's pathway, the good they do is inconceivable."
Well said. And while you and I often hold back a smile until we see that the approaching person might receive it well, those who might not perhaps need a smile the most. As writer Lawrence G. Lovasik reminds us, "Nobody needs a smile so much as the one who has none to give. So get used to smiling heart-warming smiles, and you will spread sunshine in a sometimes dreary world."
And remember the Louis Armstrong lyrics, "Smile, and the whole world smiles with you." Go for it. Put one on your face right now—and bring some joy into your day. The more you do of it, the more joy you'll be spreading.